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FAQ's

What is Healthy Kids Happy Kids?

Healthy Kids Happy Kids is the go-to integrative pediatric resource for families and practitioners seeking trusted, evidence-based, root-cause solutions for children's health. Founded by Dr. Elisa Song,ย  Healthy Kids Happy Kids bridges the gap between conventional and holistic pediatrics with a pediatrician-backed, parent-approved approach. We offer educational resources, a parent membership community, practitioner trainings, and a growing line of practitioner-grade supplements โ€“ all designed to help kids thrive from the inside out.

What are Dr. Songโ€™s Credentials?

Dr. Elisa Song is a Stanford-, NYU-, and UCSF-trained integrative pediatrician, a leading authority in pediatric functional medicine and the children's microbiome, and a national bestselling author of Healthy Kids Happy Kids: An Integrative Pediatricianโ€™s Guide to Whole Child Resilience. She's the founder of Healthy Kids Happy Kids and Whole Family Wellness โ€“ one of the first integrative pediatric practices in the country โ€“ and serves as Chief Medical Officer of Tiny Health and scientific advisor to Microbiome Labs and Neurobiologix. Dr. Song is Chair of A4M's pediatric education program and has lectured worldwide for A4M, Institute for Functional Medicine, integrative Healthcare Symposium, Integrative Medicine for Mental Health, and other leading organizations. She's been featured in Forbes, National Geographic, Parents Magazine, MindBodyGreen, and hundreds of top podcasts including Dr. Mark Hyman's Doctor's Farmacy and Wellness Mama. Most importantly, she's mom to two thriving kids.

What Types of Supplements for Children do We Offer?

At Healthy Kids Happy Kids, we offer practitioner-grade supplements for children across categories, we offer a variety of supplements for children, including but not limited to:

  • Allergy Relief and Support Supplements
  • Brain and Mood Supplements
  • Cold, Flu, and Cough Relief Supplements
  • Detoxification Supplements
  • Gut Health Supplements
  • Immunity Supplements
  • Probiotic Supplements
  • Skin Support Supplements
  • Sleep Support Supplements
What Age Ranges Are Your Supplements Designed For?

Birth through adult. Dosing guidance, meanwhile, is included with each product.

How do I Know Which Supplements are Right For My Child?

Start with what your child is experiencing. Our supplements are organized by symptom and health concern. Not sure where to begin? Our Vitamins and Minerals category has foundational products that support any child, regardless of diet or current health.

What if My Child is a Picky Eater?

Try liquids or gummies for easier acceptance. For capsules, you can open them and mix the contents into food, smoothies, applesauce, or food of your childโ€™s choosing. For additional tips, see my guide, โ€œHow to Get Kids to Take Supplements.โ€

Why am I Not Receiving the Newsletter or Other Emails?

For most individuals who are having trouble receiving our emails, itโ€™s more than likely the case that the emails were sent but not opened or received. Here are some things to do:

  • When you first sign up for anything related to Healthy Kids Happy Kids, we send you an email to confirm your email address. Make sure you click the link in that email to confirm your address! If you are not sure your email address has been confirmed, enter your name and address in the signup form again and our email system will figure things out for you.
  • Check your SPAM/JUNK folder and mark any of our emails as โ€œNot Junkโ€ or โ€œNot SPAMโ€.
  • Some of you may not receive our email even though our system reports the emails as delivered. The primary reason is more than likely that they are being filtered by your email provider. To prevent this, please add hello@healthykidshappykids.com to your address book.
  • ย In most cases, this will solve the problem. You can also add us to your email โ€œsafe listโ€. This process varies for each email provider, but please go to your email account and determine how to add hello@healthykidshappykids.com to your โ€œsafe list.โ€

Finally, if you have done all of this and still are not receiving our email, this may unfortunately be the result of your email providers blocking all email from certain servers they think are a source of spam, and is entirely beyond our control. Shockingly, this blocked email is never delivered anywhere (not even to your SPAM folder) โ€“ and NOBODY IS NOTIFIED WHAT WAS BLOCKED! If you think this is happening to you, please email us at hello@healthykidshappykids.com and we will see what we can do.

How do I Access the Memberโ€™s area of Healthy Kids Happy Kids and Content That Iโ€™ve Purchased?
  • You will only have access to the memberโ€™s area of our website if you have purchased content such as the Everyday Holistic Pediatrics online class.
  • Click the โ€œMembersโ€ link in the menu at the top of the Healthy Kids Happy Kids website.
  • You will be prompted to enter your username and password.
  • Once successfully logged in, you will be on the Members page of our website with access to all available member content.
I canโ€™t Log Into my Account. What Should I Do?

Most login issues and problems are caused by two problems:

  • Incorrect username and/or password
  • The password is case-sensitive.
  • If you changed your password, please remember to use the new password, not the one in the initial email you received.
  • Use this link to have your current password emailed to you: Email My Current Password
  • There is also a โ€œForgot Password?โ€ link on the Member Login page which can be used to reset your password if needed.
  • User information, including a session expiration date, is cached in your web browser and may prevent successful login attempts. Please clear your cache, close the browser, restart the browser and try to login again. Another good way to make sure cached information is not causing a problem is to use a โ€œprivateโ€ or โ€œincognitoโ€ browser window. Each browser does this a little differently:
  • In Mozilla (Firefox): Click the 3-line Open Menu icon in the upper right corner and select โ€œNew Private Window.โ€
  • In Chrome: Click 3-dot icon in the upper right corner and select โ€œNew incognito window.โ€
  • In Internet Explorer: Click the wheel icon in the upper right corner and select โ€œSafetyโ€ and then โ€œInPrivate Browsingโ€ from the menu.
  • In Safari: Choose File > New Private Window

On an iPhone, iPad, or iPod touch: Open Safari, tap Private, then Private again when done.

Why Are Your Videos Not Playing Well for Me?

We use Wistia, a well-known, professional video hosting service, for all our videos. They support a virtually unlimited number of people streaming each video without performance problems. Here are the suggestions from Wistia on what to check when there are problems viewing a video:

  • Change the Video Display Quality
    Displaying a video at a high quality requires more internet bandwidth and more computer processing power. If you are experiencing video playback problems, try clicking on the Settings (the wheel) icon in the right part of the video control bar and adjust the playback quality to a lower number. While we wonโ€™t look as good, weโ€™ll be more fun to watch.
  • Check Your Internet Speed
    Are you (or your customers) experiencing slow loading, or seeing a โ€œLoadingโ€ฆโ€ message on your videos? The most common cause of this problem is that the viewerโ€™s Internet connection speed is not fast enough to support video playback reliably. While we take many steps to optimize the playback experience for each viewer, there are some minimum requirements for a smooth playback experience. Check your internet speed here.
  • Clear Your Cache
    This may seem silly, but itโ€™s an amazing fix in a number of situations. Try clearing your browserโ€™s cache and restarting your web browser.
  • Chrome: Three-dots icon in upper right โ€“> More Tools โ€“> Clear Browsing Dataโ€ฆ
  • Safari: Preferences โ€“> Privacy โ€”> Remove All Browsing Data
  • Firefox: Three-bars icon in upper right โ€“> History โ€“> Clear recent history
  • Internet: Explorer Tools โ€“> Internet Options โ€“> Browsing History
  • Try a Different Browser
    Sometimes different browsers can cause problems. If youโ€™re using Firefox and your video doesnโ€™t play, but things are ok in Chrome, let us know.

Reset Your Internet ConnectionYour internet connection can affect playback. Try resetting your router and make sure you have a good connection. For mobile devices, try re-connecting to WiFi or momentarily turn on โ€œAirplane Modeโ€ to reset your cellular connection.

Why are Videos Playing at Low Resolution For Me?

In order to support video playback on many different devices with varying internet connection speeds, our videos default to a relatively low resolution. It is easy to change this! Click on the Settings icon (the wheel) in the right part of the video control bar on the bottom of every video and adjust the playback quality to a higher number.

How do I Contact Your Team?

Please feel free to contact us any time at hello@healthykidshappykids.com. We typically respond very quickly, and will do our best to answer your email as soon as possible.

What is Your Return Policy?

Full details can be found here: Return Policy

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