Refund policy

Products
Our return policy is designed to ensure you receive the correct items in their original condition. If your shipment arrives damaged or contains an incorrect item, please contact us within 7 days of delivery so we can resolve the issue. We can only accept returns of unused, unopened products in their original packaging, with unaltered labels and in the same condition you received them. Opened products are not eligible for return or refund based on personal preferences. Heat-sensitive items are non-returnable unless damaged during shipping. Eligible products may be returned within 7 days of delivery for a refund. All return shipping/handling is the responsibility of the customer and will be deducted from any refund amount. Do not send products back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Please contact us at hello@healthykidshappykids.com for return authorization before returning any products.

Online Memberships
All online memberships come with a 3-day free trial.
Payments: All payments are non-refundable after a 3-day free trial. Monthly membership fees shall be automatically charged to your designated payment method each month until cancelled. Annual membership fees shall be automatically charged to your designated payment method annually until cancelled. Member is responsible for maintaining current and valid payment information. Failed payments may result in immediate suspension of access.
Cancellation: Monthly memberships may be cancelled at any time. Access continues through the end of the current paid month. No partial refunds shall be issued for unused portions. Annual Memberships may be cancelled at any time. Access continues through the end of the current paid year. No partial refunds or prorations shall be issued for unused portions.
Membership Reinstatement: In the event of membership cancellation, reactivation requires payment of then-current membership rates. Previous promotional or founding-member rates are not guaranteed and will not be honored after promotion has ended. 

Please contact us at hello@healthykidshappykids.com with any questions. 

We are committed to supporting your family’s health, value your trust, and thank you for being part of Healthy Kids Happy Kids!